Bespoke

We are happy to create your dream cake or bake be it for birthdays, weddings, engagements, christenings, children’s celebrations, corporate events, social gatherings, special occasions and personal treats.

How to Order

Please note that by placing an order you agree to the Terms & Conditions set forth on this site.

PLACING YOUR ORDER

The best way to place an order is to use the Contact Us page to send an email, and we’ll get back to you as soon as possible (usually within a few hours). When ordering, please specify:

  1. what cakes and pastries you would like;
  2. what event you would like them for – it helps us to think about the design;
  3. the quantities required;
  4. the flavours required - you can choose from those on our product pages or ask for a bespoke flavour;
  5. what decorations you would like;
  6. when you want to collect your order;
  7. when you want it to be delivered;
  8. the delivery address;
  9. your preferred form of payment.

You may call or send an SMS on 07950 970 990 to notify us about your email.

We do prefer to discuss everything by email to avoid any possible misunderstandings.

We will discuss your order with you in detail, especially the required flavours and decorations. Normally our discussions will continue until you feel we understand exactly what you want.

After your order is accepted you will receive an email confirmation.

PAYMENT

We accept payment via PayPal, by bank deposit into our bank account, or by cash in person.

You can pay by PayPal even if you do not have a PayPal account: you securely provide your credit card details to PayPal, so we never know them.

PayPal payment is ideal as we receive money instantly and can start working on your order immediately.

TERMS & CONDITIONS

Payment

The minimum order is 12 regular cupcakes per flavour, 24 mini cupcakes per flavour, 24 profiteroles per flavour, 1 cake.

Minimum orders must be paid in full immediately after acceptance of your order and before we start work, to be in time for collection or delivery.

A minimum order, which is paid immediately upon acceptance, is non-refundable if cancelled.

We require a 50% non-refundable deposit for all non- minimum orders to secure the date.

The remainder of the balance must be paid half way between the date of acceptance of your order and the date of delivery or collection, or two weeks before the date of delivery or collection, whichever is sooner.

The exact date of the payment will be agreed before your order is accepted.

If you cancel the order before the date of the balance payment you will be refunded any money paid apart from the initial 50% deposit. If the order is cancelled after the balance payment date, no money will be refunded.

Delivery

It is a customer’s responsibility to sign a delivery note with a delivered order.

In the unlikely event of any damage the description of damages should be put in writing in the delivery note. A request for refund or replacement should be made within 24 hours after that.

LIABILITY

In the unlikely event of something happening beyond our control (which we cannot even imagine – an earthquake, the Thames flooding London, our kitchen being struck by lightning, and so on) which results in non-delivery or non-completion of your order, you will be refunded the full amount of money paid for your order and delivery. Alternatively, your order can be rescheduled for a later date.

Other than as required by law, we will not be liable to you for any indirect or resulting loss, damage or expense of any kind and we will have no liability to you other than to refund to you the amount you paid for the said products or to replace the goods ordered.

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